Payment information
Refund, cancellation, and renewal policy
When can I request a refund?
A refund may be requested within 7 days of payment if service use has not started. Refunds are also accepted for duplicate or incorrect charges or when the service cannot be provided.
After service use begins
Once service use begins, the fee for the used period is not refundable, without limiting statutory consumer rights.
Cancellation and renewal
Renewal can be cancelled at any time from the Plans and Billing page. Access continues until the paid period ends, with no future charge after cancellation.
How to submit a request
Send the email used for the account, invoice reference, and reason for the request to support@namwi.net or contact us on WhatsApp at +966 54 053 3336. We confirm receipt within two business days and provide the result within five business days after reviewing payment and usage details.