Contact and complaints

Support and complaints

You can send a support, complaint, or refund request by email or WhatsApp 24 hours a day, 7 days a week. This means messages are always received; it does not mean an immediate human response is available all day.

Include the email used, invoice reference if available, and a clear description of the issue and request. We confirm receipt within two business days and respond to complaints and refund requests within five business days after review.